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Customer Support

If you are looking to identify an old instrument, or searching for information and diagrams to go along with it, you can do so here.

You can also find out which of these products and their spare parts we still support, as well as download ISO Certificates and EU Declarations of Conformity.

If you would like to talk to a member of our Sales team or Service team in the UK about any older products, please call us on either +44 (0) 1273 815340 (for cryo preparation) or +44 (0) 1233 646332 (for sample preparation and coating instruments), or email either or .

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Product Service Support

Find out everything you need to know about the different scanning electron microscopy techniques.

Products and Spare Parts Supported

We continue to supply information
and spare parts for a number of instruments that are now discontinued but remain in use by many of our customers.

Discontinued Product Identification

This page will assist you in the identification of older products in the Polaron and Emitech ranges.

Discontinued Product Operating Manuals and Circuit Diagrams

If you are using one or more of our older instruments, this page will help you find operating manuals and circuit diagrams for discontinued products.

ISO and EU Declarations of Conformity

We have been awarded the ISO 9001:2008 Quality standard, and our products conform with the requirements of the European Directives and European Harmonised Standards.