Standard 12-month warranty

The Seller undertakes to replace or repair, at its option, any goods supplied by the Seller (save as provided in (f) below) if a defect in material or workmanship arises under conditions of normal and proper use and maintenance (fair wear and tear excepted), provided that all of the following are true:

a) The goods were operated and maintained in accordance with the Seller’s operating instructions.
b) The claim is first notified promptly in writing to the Seller.
c) The defect occurs within 12 months from the date of Take-Over of the goods by the Buyer in accordance with the provisions of Clause 11 - Installation, Tests and Take-Over.
d) The goods have not been repaired or modified by anyone other than the Seller or at the Seller’s direction.
e) In the case of goods not of its own manufacture, the Seller’s responsibility shall be limited to the passing on to the Buyer the benefit of any guarantee or warranty given to the Seller by the manufacturer of such goods.
f) Filaments, gaskets, targets and consumable items are themselves excluded from the warranty provisions.

Extended three-year warranty

The Seller may, from time to time, offer extended warranty terms on certain products. These terms are offered at the absolute discretion of the Seller and are subject to the fulfilment by the Buyer of certain criteria, which are published by the Seller in the Extended Warranty Registration Form and supplied with each product. Failure to comply with these criteria will limit the warranty to the standard 12 months only.

Bespoke goods

Where the Seller has manufactured goods to the design of, or furnished by, the Buyer, the Seller accepts no liability for design errors or the consequences thereof, and the Buyer shall indemnify the Seller against all demands, damages, costs, and expenses arising in connection with such design.

The Seller disclaims all other warranties - whether express or implied, oral or written - with respect to the goods, including without limitation all warranties of merchantability or fitness for any purpose. The Seller does not warrant that the goods are error-free or will accomplish any particular results.

The foregoing states the entire liability in contract and in tort of the Seller in respect of defective goods and the Seller shall not, save as expressly provided herein, be liable for any other claim in regard to defects in the goods.

Return of goods

During the first 12 months, the cost of returning the goods to Quorum Technologies will be met by the Buyer or local distributor, with Quorum Technologies paying the return cost from the factory to Buyer or distributor.

During the extended warranty period - years two and three - the Buyer or distributor will pay the shipping costs both to and from Quorum Technologies.