Three Year Warranty
To offer the best possible support and service to our customers we offer an extended warranty option on all of our products listed below. The products that are not covered by this continue to have the standard 12-month warranty period.
For both the 12-month and three-year warranties, non-consumable parts and labour are covered on a return-to-factory basis. This warranty is not transferable and does not affect your standard rights as a customer.
Parts excluded from the three-year warranty
All consumable items, such as targets and critical point dryer bonded seals, are excluded. Items such as rotary pumps, turbomolecular pumps, computers and film thickness monitor modules carry the manufacturer's own 12-month warranty. Details are clearly outlined in the warranty information sheet supplied with each product.
How to register
If your product is eligible for the three-year warranty, you have six months from the point of purchase in which you can register it using our online Three-year Warranty Registration Form. This will then extend your initial 12-month warranty by an additional two years - absolutely free of charge.
Alternatively, you can register using the 'fax back' or 'mail back' Extended Warranty Registration Form enclosed with the product at time of receipt.
Please enter your details below to register your instrument:
Products covered by our three-year warranty:
- PP3006 CoolLok
- PP3005 SEMCool
- PP3004 QuickLok
- PP3010T Cryo-SEM Preparation System
- Q150R Rotary-Pumped Sputter Coater/Carbon Coater
- Q150T Turbo-Pumped Sputter Coater/Carbon Coater
- Q300R T Triple Target, Large Chamber, Rotary-Pumped Sputter Coater
- Q300T D Dual Target Sequential Sputtering System
- Q300T T Triple Target, Large Chamber, Turbo-Pumped Sputter Coater
- Q300T ES Large Chamber Turbo-Pumped Evaporator/Sputter Coater
- SC7620 'Mini' Sputter Coater/Glow Discharge System
- E3100 Critical Point Dryer
- K850 Critical Point Dryer
- K850WM Large Chamber Critical Point Dryer
- K975X/K975S Turbo-Pumped Thermal Evaporator
- K1050X/K1050XT Plasma Etcher/Asher/Cleaner
- K750X Peltier-Cooled EM Freeze Dryer
- K775X Liquid Nitrogen Cooled Turbo-Pumped EM Freeze Dryer