What types information do we collect?
When interacting with us, for example, when raising a query or enquiring about our products and services, we collect information from you. This allows us to process and fulfil your requests and to notify you of the status of your request. The types of data we collect depends on the type of interaction but may include the following:
- Your name
- Email address
- Fax number
- Payment data in order to process any payment you make
How do we collect your information?
When you contact us via telephone, email, complete a warranty form, register online. We will only ever collect this data for legitimate business reasons.
What do we do with your personal information?
Quorum primarily use the data that you provide to us for the operation of our business. This means that we contact you for legitimate business reasons for example, processing orders, handling your queries and requests and maintaining your account.
We may use the information we collect to communicate with you for marketing purposes, for example to inform you of news, new product information and send you application notes. We will only send this information to you if we have a legitimate reason to do so or you have given your prior consent.
We may also ask you to take part in market research or request feedback on our products or services.
Please note that marketing communications are not the same as “information only” communications and that we may communicate with you about the products and services you have requested without your express consent being required beforehand.
You can opt out of receiving marketing communications or specify which types of communications you would like to receive at any time by sending an email to m[email protected]
What will we not do with your personal information?
We do not and will never disclose information about your individual visits to our web site or personal data to any third parties outside of necessary business purposes.
We do not sell or rent your personal information to others. We may share non-personal aggregate, or summary information regarding our customers with partners or other third parties.
Sharing of your personal information
We may share your personal data with your consent or as necessary to complete business functions. We may share this information with:
• Distributors or agents working on our behalf for business purposes;
• Governmental and regulatory bodies where required to do so and applicable by law;
• Third parties suppliers if reasonably necessary, for example administration of the website or databases;
• The purchaser (or protective purchaser) of any business or asset which we are (or contemplating) selling
Where is the data stored?
Any information that you provide will be stored on databases and on our secured servers (password and firewall protected), which only our employees can access. This, or the dynamics of the internet, may mean that information is sent electronically to servers outside of the country where you originally entered the information. In addition, that information may be used, stored and processed outside the country where you entered that information.
How do we protect your information?
We take reasonable and organisational precautions to prevent the loss, misuse or alteration of your personal information.
Unfortunately, no data transmission over the internet can be guaranteed to be 100% secure. As a result, while we strive to protect your personal information, we cannot ensure or warrant the security of any information you transmit to us and you do so at your own risk. Once we receive your transmission, we make our best effort to ensure its security on our systems.
Breach of data
Should a data breach occur and is likely to result in high risk to the rights and freedoms of individuals, we will notify those concerned without undue delay.
By modifying your browser preferences, you have the choice to accept all cookies, to be notified when a cookie is sent, or to reject all cookies. If you choose to reject all cookies, you will be unable to use those parts of the website that require registration in order to participate.
By submitting information, you consent to:
(a) The collection and use of your personal information by us, and
(b) The transfer of your personal information to countries outside the European Economic Area.
Access to your data
You can ask us to provide you with information which we hold about you by emailing us at [email protected]
. To provide this information, we will need you to supply appropriate evidence of your identity.
We will send you the information in electronic format, free of charge, within one month in the majority of cases, however if the request is complex and likely to take longer, we will inform you of the delay with an explanation and take no longer than three months in total to resolve the case.
You also have the right to request that any personal information we hold about you is removed from our records. If you wish to have your personal information removed, please send your request to [email protected]
Third party websites
This website may contain links to other websites. We are not responsible for the privacy policies or practices of third party websites.
In order to keep any information which we hold on you up-to-date and accurate, we will regularly audit it and dispose of any information which has not been used over a 24 month period.